Making a decision on which booking software is suitable for your sports facility is no easy task. You will have a list of technical features that your facilities require. The finance team will want to ensure that any decision has their input too. It will have to be flexible enough to cater to the existing booking processes that you have, whilst still offering a way to streamline the process for you going forward.
In short, you need to ensure that all requirements can be catered for. Across our 500+ partner facilities we have been able to cater to pitches, courts halls and spaces of all shapes and sizes. The Pitchbooking sports facility booking system can be configured to your exact needs.
Scheduling and Availability
The basics of any booking system. You can simplify your facility management using our colour-coded calendar to view your bookings and availability over the coming days, weeks and months. We allow you to quickly identify unpaid reservations as well as distinguish between one off and block bookings.
Adding new bookings can be done directly from the calendar, and you can even print a paper copy for the grounds or maintenance teams to use if they don’t have a mobile device when out and about.
Total Control of your Bookings List
View all bookings, subscriptions and closures for any of our preset date filters, or over a custom range of dates. You can also filter by facility, customer details or payment status. For each individual booking you can view the payment details, booker contact details and facility details.
You can cancel and / or refund a booking with just a couple of clicks, removing the need for complex credit and refund processes. And you can record payment for any outstanding bookings that need to pay with cash or card on arrival. Financial reconciliation has never been easier!
Create Block Bookings and Subscriptions for Repeat Customers
Block bookings, recurring bookings, repeat customers, whatever terminology you use, you know they are highly important for your facilities revenue. Securing payment from these customers whilst offering them the easiest way to pay for their slots is vital to a great customer experience.
With Pitchbooking, you can create on-going subscriptions for recurring bookings allows for a one time setup of payment, that automatically recurs every week. The customer receives a simple confirmation process which secures their slot and secures you weekly payment. Of course, the option to exclude any given week, and set an end date on the billing comes as standard.
Facility Config and Setup
You will have multiple requirements around how your sports ground is set up. You need to make sure that any software can match the bespoke requirements you have.
Highlight your facility listing with imagery, set the surface, size and sports that the facility caters to. Include detailed descriptions and additional instructions in your booking confirmation emails.
Configure facility timing settings to match your needs. You can set booking durations, restrictions on how close to a slot your customers can book, as well as how far in advance they can make a booking.
Membership Management
Any system you select should give you full oversight of your customers. Ensure you have their contact details to hand. An added bonus if you can easily view their past and upcoming reservations as well.
Our sports facility booking software allows for you to quickly get an overview of anyone who has ever booked any of your facilities. Details on upcoming, past, cancelled and unpaid bookings can all be viewed under each customer's unique profile, and any membership groups they are part of are also listed.
Setting up a membership group allows for simple membership management. You can offer discounts on standard pricing, limit specific available slots to certain users and give additional payment options to trusted customers.
Payment Processing
Whatever platform you choose, the checkout and payment process should be setup with a trusted payment processor.
At Pitchbooking, we partner with Stripe to offer first class payment processing. Stripe enables optimised checkout flows, data security and encryption, secure payment detail collection, transparent payouts, simple financial reconciliation and much more. We provide fully integrated payment processing, with detailed reporting for your finance team.
Invoicing
Through discussions with 1000’s of sports facilities managers, owners, staff and users, we know that not every customer will have a preference for paying online.
We have the ability to enable invoicing for any of your customers as you see fit. Set up your invoice details, select the applicable bookings from your bookings list and send easily reconciled invoices directly from the Pitchbooking Platform.
Additional Features you might need to consider:
Rental of changing rooms, floodlights or other related amenities. Online customer support via chat or email Tiered access controls Multiple / unlimited logins Branding of facility profiles Internal / admin only facilities Automated VAT deductions Time and weekday based pricing Customer policy agreements
For any questions on the Pitchbooking Online Booking and Scheduling Solution for Sports Facilities - reach out to us via info@pitchbooking.com or leave your contact details below.