Located in Glasgow east and serving Greater Glasgow, FAREPlay Stepford operates as a community sports and leisure facility using a social enterprise model (business with a social purpose). They cater for all sections of the community providing opportunities for children, young people, and adults to play, exercise, develop, and socialise.

Their competitive advantage is the FIFA approved turf, LED floodlighting, state of the art pitch surrounds and external viewing gallery which all combined add up to an unbelievable footballing experience for all ages. With 5-a-side, 7-a-side and 11-a-side pitches, offering the most complete footballing experience in Glasgow.

We spoke with Kevan Travers, who oversees the booking process at FAREPlay Stepford, and they shared how Pitchbooking has enhanced their operations and the valuable benefits it has brought to their facilities.

How has Pitchbooking helped you overcome the challenges of managing a sporting facility?

"One of the key advantages of using Pitchbooking has been the upfront payment system. It has streamlined our booking management by reducing the need for cash handling. There’s no longer a need to hire cash transport services, and our staff doesn’t have to worry about dealing with cash payments. This has made the whole process much simpler and more efficient."

What are three benefits you’ve experienced as a result of using Pitchbooking?

"Efficient Calendar Management: The calendar feature allows us to easily book and edit bookings within moments, saving time and reducing scheduling errors."

"Invoicing System: The invoicing system makes it incredibly easy to process payments. I can book games on a weekly basis and request payment with just a few clicks. This saves time and ensures accuracy."

"Easier Financial Reporting: With Pitchbooking, financial reporting has become much easier. All our data is in one place, making it simple to track and manage finances."

How has Pitchbooking helped your organisation be more organised, get more bookings, and potentially generate additional revenue?

"Pitchbooking’s invoicing system has been a game-changer in helping us stay organised. All our bookings, invoices, and payments are listed in one central location, so we no longer have to search through emails, paper copies, or spreadsheets. This organisation allows us to be more efficient with our debt collection processes, reducing the time spent chasing payments and improving our cash flow."

How has the automatic payment feature for block bookings benefitted your team?

"The automatic payment for block bookings has been extremely beneficial. It guarantees regular income, which gives us stability and allows us to focus on other potential revenue streams for the centre. This consistency has made financial planning much easier."

How would you describe the support given from the Pitchbooking team?

"We have had great support from the Pitchbooking team.Their Customer Success Team is always available when we need assistance, and quick to resolve any issues that arise."

Would you recommend Pitchbooking to another sports organisation?

"Yes, I would highly recommend Pitchbooking to other sports organisations looking for booking software. The control over the booking screen, exceptional support, and easy invoicing system make it a standout option for managing sports bookings."

Is there anything else you’d like to add?

"Overall, Pitchbooking has made managing our facility much more streamlined and efficient. The time and cost savings have been significant, and we’re excited to continue using it for the future!"