Managing a busy sports facility isn’t easy—especially when you're juggling phone calls, spreadsheets, and a packed weekly calendar.

We caught up with Hayley Randell, Facilities Manager at Salt Hill Football, to hear how Pitchbooking has helped streamline their operations and improve both staff and customer experience.

Tell us a bit about Salt Hill Football and your role there.

"Salt Hill Football is a community-focused offering fully floodlit 7-a-side 3G football pitch to local clubs and community services. I manage bookings and ensure everything runs smoothly across the site."

What were some of the challenges you were facing before using Pitchbooking?

"Before Pitchbooking, all our bookings were coming in through phone calls and emails. We were tracking everything manually using spreadsheets, which made it difficult to manage centrally and ensure our site manager was kept in the loop on a daily or weekly basis. It wasn’t efficient, and it left a lot of room for error or miscommunication."

How has Pitchbooking helped you overcome those issues?

"It’s made a huge difference. The platform is really easy for our customers to use, and the ability to set up block bookings with flexible payment options has been a game changer."

"We now have a clear calendar view, so our centre manager can easily see what’s happening. Plus, automatic payments mean we don’t have to invoice or chase anyone—everything is handled in the background."

What are the top three benefits you’ve seen since switching to Pitchbooking?

1. We’ve seen a big increase in regular, consistent bookings.

2. Our admin time has dropped significantly.

3. Customers have a much better experience when booking with us.

Has it helped generate additional revenue or improved organisation?

"Absolutely. Most of our peak-time slots are now filled through subscriptions, so we don’t need to manually manage or promote them each week. Payments are taken automatically and bookings are set up as rolling, which means almost zero admin from our side. It’s helped us stay organised and keep things running efficiently with minimal effort."

Would you recommend Pitchbooking to other sports facilities

"Yes,definitely. For all the reasons above, it’s made a real difference to how we operate. I’d recommend it to any club or facility looking to save time, reduce admin, and provide a better experience for their users."

Thanks to Hayley Randell and the Salt Hill Football team for sharing their experience. If you’d like to learn more about how Pitchbooking can support your facility, get in touch—we’d love to help.