Ballybeen Sport and Wellbeing Hub is a community focused sports facility in Dundonald, just outside of Belfast.

We asked their Hub Manager and Community Development Officer Sarah-Jane Baxter, about her experiences in moving their 4G pitch bookings and payments to Pitchbooking

How did you handle bookings prior to Pitchbooking?

"Before working with Pitchbooking, we faced several challenges, particularly with managing spreadsheets and dealing with unused slots. Since we started using Pitchbooking, these issues have been significantly reduced. The platform offers a clear and concise system that is easy to use and provides all the necessary details, eliminating the need for our old spreadsheet-based approach."

And after deciding on a new sports facility management software, what have the results been?

"We've experienced several key benefits as a result of using Pitchbooking:

-The analytics feature helps us keep track of both revenue and utilisation. -The booking process is quick and easy. -The functionality of instant bookings online has been incredibly beneficial, especially given that we have only one staff member handling bookings within Ballybeen Improvement Group. -Pitchbooking has also improved our organisation, increased our bookings, and boosted our revenue. Before using the platform, we had difficulties with bookings, invoicing, and revenue tracking. Now, these issues are a thing of the past."

Any key benefits you would like to highlight?

"One of the key benefits we've experienced with Pitchbooking is the ability to easily block out slots for our internal users, requiring minimal operator hours to keep the system updated."

"Additionally, the system allows external users, such as schools and 1-2-1 coaching sessions, to directly book slots online. This has led to an increase in off-peak hours usage, generating additional income that would have been missed with our old manual booking system."

Any thoughts on the Account Management and Onboarding?

"The Pitchbooking account management support has been brilliant and integral to our success in implementing and managing the booking software. Their team's guidance and quick responses have made the process seamless."

Would you recommend us to similar facilities like your own 4g Pitch / Hub?

"We would definitely recommend Pitchbooking to other sports community clubs looking for booking software. The ease of use, the ability to create, add, and amend bookings on the site, and the accessibility are brilliant"