Take Control of Your Bookings with Pitchbooking
Managing your facility effectively is all about maintaining control, ensuring that bookings are structured, fair, and in line with your own policies. At Pitchbooking, we understand the challenges Sports Facility Managers face. There has to be a balance between making sure that your facilities are easily booked and paid for, whilst making sure that control over who is allowed to book, and what facilities and slots they can select is maintained.
That's why we've tailored our software to empower you, the Facility Manager, to orchestrate bookings with precision and ease. Let's delve into the features that put you at the helm of your booking system.
Approval Groups: Your Key to Managed Access
A common barrier to Facility Managers making their slots available to book online is the worry that anyone can easily make a booking without you having either vetted the group utilising your facilities, or not having collected the required information before a booking.
With Pitchbooking's Approval Groups feature, this worry is eliminated. You can set up a gateway for potential users, requiring them to be approved by you before their first booking.
They can apply for approval directly from your partner page, and you can customise the application form to ensure you capture all the information you need. You then have the power to approve or reject these applications, effectively filtering who gets to use your facilities. This means you maintain high standards and keep your spaces exclusive to those who meet your criteria. This is commonly used by our existing customers to ensure that required documentation like insurance and safeguarding docs are reviewed prior to any bookings.
Priority Access: Honouring Loyalty, Simplifying Schedules
You value your regular patrons, and so do we. Pitchbooking's Priority Access feature allows you to reward loyal customers by giving them preference for specific facilities or time slots. If you have teams that have always played on Saturday afternoons, you can ensure they continue to do so without the worry of losing their slot.
By setting up a priority access, you can specify specific facilities or even specific booking slots that can only be booked by certain users. For example, the Saturday afternoon match slot on your grass pitch can be setup to only accommodate bookings from 1 specific club or user. This means that “hijacking” of an agreed arrangement can’t take place, and you can rest assured your priority bookers will always be able to book their slots.
This feature is more than just a way to say 'thank you' to your loyal customers; it's a strategic tool that lets you manage your facility's schedule in a way that maximises utility and minimises conflict. It's about giving you the ability to ensure fairness and consistency.
Summary
Your role as a Facility Manager is complex and demanding. You're tasked with keeping the booking system fair, organised, and conducive to your operational goals. With Pitchbooking's Approval Groups and Priority Access features, you have the means to do just that. These tools are designed to help you avoid the chaos of a free-for-all booking system, ensuring that you can offer a professional service that meets both your needs and those of your users.
Experience the difference Pitchbooking can make in streamlining your booking process. Embrace the control, the order, and the peace of mind that comes with knowing your facilities are booked exactly as you intend them to be.
To learn more, drop us an email via info@pitchbooking.com or visit our solution page for more of our game changing features.
Frequently Asked Questions (FAQs)
How can online booking software help me manage access to my sports facilities?
Online booking software like Pitchbooking can revolutionise how you manage access to your sports facilities. Key benefits include:
Automated Scheduling: Streamline the booking process and reduce administrative overhead.
Access Control: Implement strict access control measures to ensure only authorised individuals can access your facilities.
Real-Time Availability: Provide real-time updates on facility availability to avoid conflicts and maximise utilisation.
Customisable Rules: Set specific rules and restrictions for different user groups or time slots.
How can I prioritise bookings in my online booking system?
Prioritising bookings in your online booking system can be achieved through various methods:
Membership Tiers: Assign different priority levels to members based on their membership tier.
Booking Rules: Implement booking rules that prioritise certain users or groups.
Customised Workflows: Create custom workflows to handle specific booking scenarios.
How can I approve or reject users who want to book my facilities?
With Pitchbooking, you can easily approve or reject booking requests:
Manual Approval: Review and approve or reject bookings manually.
Automated Approvals: Set up automated approval rules based on specific criteria.
Custom Notifications: Send personalised notifications to users regarding the status of their booking requests.
How can I give priority access to certain users or groups in my online booking system?
To give priority access to specific users or groups, you can:
Create User Roles: Assign different user roles with varying levels of access and privileges.
Set Booking Limits: Limit the number of bookings that certain users can make.
Implement Waiting Lists: Create waiting lists for popular facilities or time slots.
By effectively managing approvals and priorities, you can optimise the utilisation of your sports facilities and ensure a fair and efficient booking process.