Meole Brace School recently implemented Pitchbooking's booking software to manage their sports and community use facilities. The responses below reflect their first-hand experience with Pitchbooking, showcasing the platform's impact on user-friendliness, payment processes, customer bookings, facility protection, and the invaluable support provided by their team.

We spoke with Graham Mayle, Sports Centre Manager on site.

1. How user-friendly do you find our booking software?

"The design and layout of the booking software allows for a very pain-free user learning process. There is great customer support to assist with any more in depth functions."

2. How would you describe the benefits of automated Stripe payments for your subscriptions?

"Automated subscription payments have streamlined the payment process for our regular block bookings. Due to everything being processed automatically, on a weekly basis, we no longer need to chase up payments, or ask customers to pay lump sums up front."

3. How has Pitchbooking helped your customers book your facilities?

"Giving customers the ability to view availability of facilities, and book directly through the website, makes booking much more efficient and straightforward."

4. As a school, how do you use Pitchbooking to protect the facility from bookings during school hours? Is it easy to restrict access to specific groups of bookers?

"Pitchbooking makes it easy to add closures, meaning we can restrict bookings at particular times that conflict with school usage of facilities."

5. How has our customer support team been helpful in ensuring the success of your institution's use of our booking software?

"Pitchbooking’s customer support has been extremely useful for us to learn about new features or gain a more extensive knowledge of how the software functions. The prompt and thorough assistance, especially when staff were learning how to use the system, has been invaluable for us to function effectively."

6. Would you recommend Pitchbooking to another school who is looking for booking software? Please explain why.

"Whilst I don’t go out of my way to recommend booking software to people, if another school asked us about Pitchbooking, I would definitely encourage them to consider it as an option. The streamlined and hassle-free booking and payment process is a big plus point."

7. Anything else to add?

"In conclusion, Pitchbooking has proven to be a valuable asset in enhancing the efficiency of our sports facility management at Meole Brace School. From user-friendly interfaces to automated payment processes and excellent customer support, Pitchbooking has undoubtedly become an integral part of our operations. If you're a school seeking an effective booking solution, considering Pitchbooking is a step toward a streamlined and hassle-free experience for both staff and customers."