"At Absolutely Fitness, we are proud to be part of the Absolutely Together charity, which provides sports and leisure facilities to support families of disabled children. Our facilities include a sports hall, 3G football pitches, classrooms, and a gym, offering a range of activities and services to our community."
Our Account Manager, Kate, got speaking with the Commercial Director of Absolutely Fitness, Jack Bishop about the benefits our Pitchbooking for their Customers.
The Challenge: Inefficient Manual Processes
"Before Pitchbooking, our booking process was highly manual and time-consuming. Bookings were handled over the phone, which not only took up a significant amount of staff time but also restricted us to offering booking services only during the evening hours when staff were available. This left us unable to take bookings during the day, limiting our potential revenue."
"Managing subscriptions was another challenge. The process involved filling out forms, manually adjusting direct debits each month, and sending out invoices."
The Solution: Pitchbookings Seamless Online Booking System
"Introducing Pitchbooking has been a game-changer for us. With its user-friendly online booking platform, our customers can now book and pay for services 24/7, without the need for staff intervention. This has freed up roughly 5 hours of staff time per week, allowing us to focus more on delivering excellent customer service. The subscriptions feature has been particularly valuable, enabling customers to manage their bookings instantly, while giving our team full visibility and control over all subscriptions in real-time."
Most Valuable Features
"The most impactful feature for our team has been the customer booking page, which integrates seamlessly with our website. This makes it easy for users to book and pay for services directly through our site, providing a streamlined experience for both customers and staff. The ability to offer upfront payments and manage subscriptions without any manual effort has made our operations far more efficient."
Increased Bookings and Reduced Costs
"Since we started using Pitchbooking, our bookings and subscriptions have increased by approximately 15%. More importantly, the cost of operating our booking system has significantly decreased, as we’ve been able to reduce staff time dedicated to this process. This not only cuts payroll expenses but also enhances our ability to deliver higher-quality customer service."
Excellent Support from the Pitchbooking Team
"One of the standout aspects of our experience with Pitchbooking has been the support we’ve received. We’ve had regular contact with an account manager who has a deep technical understanding of the system."
Why We Recommend Pitchbooking
"We recommend Pitchbooking to other organisations in need of a booking solution. It’s simple, lightweight, and easy to set up, and it doesn’t take long to train staff on how to use it."