Running a sports club comes with its own set of challenges, especially when it comes to managing bookings and payments. In this blog, we will delve into the experiences of a local sports club, Stenhousemuir FC, that faced typical administrative issues before adopting Pitchbooking's software. Through their testimonial, we'll discover how Pitchbooking helped them overcome these challenges, boost revenue, and enhance overall club efficiency.
To gain insight into their journey with Pitchbooking, we spoke with David Alexander, the club's Chief Executive who plays a pivotal role in managing club operations.
The Challenges Before Pitchbooking
Before adopting Pitchbooking, the club grappled with several key issues. Their booking system was heavily reliant on a spreadsheet, which made it difficult to manage and lacked the convenience of online booking. “The spreadsheet was clunky to update and importantly didn’t offer any online booking for our bookers”. Since the club operated part-time, the absence of staff during certain hours made it difficult for customers to book slots without resorting to phone calls or emails.
How has Pitchbooking helped the club to overcome these challenges?
Pitchbooking came to the rescue by providing a user-friendly online calendar for bookings, eliminating the need for phone calls or emails. This shift to an online system resulted in more bookers coming online to make their booking. “About 50% of our customers have moved to online payment now which makes administration much easier”. The automation of payment tracking significantly reduced administrative burdens and freed up staff to focus on other vital tasks, like maintaining the facilities.
What are some benefits that Steinhousemuir FC experienced as a result of using Pitchbooking?
The club experienced three notable benefits through Pitchbooking:
- First, the software streamlined payment tracking, saving time and effort previously spent on chasing customers for payments.
- Second, by offering online booking and payments, the club could better protect internal club sessions and manage resources efficiently.
- Lastly, the enhanced organisation led to improved customer satisfaction, resulting in higher retention rates.
How has Pitchbooking helped Stenhousemuir FC to be more organised and to generate additional revenue?
Pitchbooking played a key role in boosting the club's efficiency and revenue generation. “Online booking without hassle led to an increase in casual pitch bookings, particularly for our popular 5-a-side matches”.
Would Stenhousemuir FC Recommend Pitchbooking?
David recommends Pitchbooking “to any sports club seeking booking software.” The system ticked all the boxes the club needed and offered fair pricing. With operations streamlined and efficiency enhanced, Pitchbooking made the day-to-day running of the club significantly easier.
Conclusion
Pitchbooking's software has revolutionised the way Stenhousemuir FC manages its bookings and operations. From bidding farewell to clunky spreadsheets to embracing online booking and payment, the club's experience exemplifies the positive impact of digital solutions in sports management. By implementing Pitchbooking, the club not only improved its organisational efficiency but also witnessed a surge in bookings and revenue.
If your sports club is looking to enhance its operations, boost revenue, and provide a seamless experience to its members, you can, like Stenhousemuir FC get setup with Pitchbooking by scheduling a demo with a member of our team at the link below.