At the end of 2022, Cirencester Arena teamed up with Pitchbooking.com. Cirencester Arena is a sports facility that offers a wide range of activities and events to the local community. By joining forces with Pitchbooking, they're making their booking procedures even better. Hear below from the Arena’s general manager, James French, about his experience of working with Pitchbooking.com
"Pitchbooking has a super user-friendly online platform that makes it a breeze to reserve and manage sports facilities. It's all about making things easy for customers and the management team. Thanks to Pitchbooking, Cirencester Arena can handle bookings for all sorts of activities including special events and tournaments."
How did you handle bookings and payments before Pitchbooking?
"This partnership is a game-changer for Cirencester Arena. It gives us the power to make the most of our facility and increased earnings, all while making sure customers have a seamless booking experience."
"Before working with Pitchbooking, our booking system at Cirencester Arena was outdated. We had to take bookings by phone or email and manually input them ourselves. This process was time-consuming and prone to errors. Additionally, customers had to rely on our availability and wait for confirmation before booking their sessions."
And how did your operations change after implementing Pitchbooking?
"Since partnering with Pitchbooking, we have overcome these challenges and experienced significant improvements. The ability for customers to book their sessions online at any hour of the day has been a game-changer. It has greatly reduced the number of phone calls we receive and has streamlined the booking process."
"Using Pitchbooking has provided us with three key benefits. Firstly, we are now able to manage and book events online, including after-school clubs and holiday clubs. This has made our operations more efficient and has given our customers the convenience they desire. Secondly, the system itself is incredibly user-friendly, making it easy for both us and our customers to navigate. Lastly, the upfront payment feature has been a huge advantage for our club. It has helped us secure bookings and generate additional revenue with ease."
"Pitchbooking has significantly improved our organisation and has helped us get more bookings. The ability to take bookings outside of office hours means that customers no longer have to wait for a call or email response to book their sessions. This has resulted in more bookings and increased revenue for our club."
Would you recommend Pitchbooking to other Sports Centres?
"Without a doubt, we would highly recommend Pitchbooking to any sports centre looking for booking software. The professionalism exhibited by the Pitchbooking team from the start has been exceptional. They took the time to conduct online meetings to ensure we understood how the system worked and have been providing constant support whenever needed. Furthermore, they actively listen to our feedback and are dedicated to improving their system based on our suggestions."
At Pitchbooking.com, we value our partnership with the Cirencester Arena! We look forward to helping James and the team with their future plans for the business!